1) A SASE is required for any inquiries or concerns, unless you are placing an order or a question regarding your order. We generally will not reply to any other issues.
2) Know your institution’s policies as to what you may order, shipping instructions and possess. We are not responsible for looking up your shipping policies or calling the prison, you must provide it to us.
3) Returned orders to us are non-refundable.
4) All sales are final. Remember, you bought it, it’s yours, whether it gets through your prison's mailroom or not.
5) No refunds or exchanges.
6) Returned book orders require prepayment for shipping and handling of $10.00 prior to reshipment/handling your order. We pay for shipping one time only.